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Serve Your Customers

Keep the people you serve happy, informed and coming back. Set clear expectations, make it easy to reach you, ask for feedback and treat every customer like a neighbor.

Steps

1. Set expectationsTell people what they'll get, when and how, before they buy.
2. Make it easy to reach youChoose where people can ask questions and how fast you'll reply.
3. Deliver with a quality checkReview each order or event against your standards before it goes out.
4. Ask for feedbackSend a short, friendly question after every sale or visit.
5. Read it honestlyLook for patterns in what people say, good and bad.
6. Fix what you learnPick one thing to improve this month and do it.
7. Ask for a referralInvite happy customers to tell a neighbor or leave a review.